Colorado Springs, CO -- FrontRange Solutions USA
Inc., a global leader in integrated business
relationship solutions, today announced that Stentor,
Inc. (www.stentor.com), a world leader in
enterprise-wide medical Picture Archive and
Communications (PACS), has deployed HEAT Service &
Support solutions. Stentor is the developer and
provider of iSite®, the first image and information
management system for on-demand diagnostic quality
images over existing hospital networks, advanced
radiology reading stations, and "always online"
long-term storage. Stentor was recently rated #1 for
overall PACS, Image Distribution and Customer
Service and Support in the 2003 KLAS PACS Report,
announced at the 89th Scientific Assembly and Annual
Meeting of the Radiological Society of North
America.
"The HEAT solution helps us deliver the high quality
performance, reliability, cost savings and increased
overall efficiency that our customers expect," said
Oran Muduroglu, Stentor President and CEO. "Our
customers are our #1 priority, and the fact that we
are #1 in KLAS proves that we are delivering on our
promises. We are committed to setting the highest
standards in customer service."
Stentor uses HEAT to proactively identify and
resolve issues and monitor and report response times
with its iSite solution at customer sites. The San
Francisco-based medical informatics company applies
HEAT to its IT infrastructure, which supports
approximately 25 technicians that service more than
200 healthcare institutions across North America in
48 states and provinces. Stentor also uses HEAT®
Plus Knowledge to provide support technicians easy
access to accurate information, otherwise citing
HEAT features such as detailed screens, BPAM,
HEATBoard, Autotasks and Quick Calls as critical to
their customer support operations.
Stentor also implemented GoldMine®, FrontRange's
contact management solution, to capitalize on
FrontRange's forte as a total CRM provider. In
addition to Customer Operations, the sales team is
able to quickly pull up client information, manage
the sales process and all communication with
customers. "Providing Stentor with one of the best
CRM and Service Management solutions available is
gratifying," said Michael McCloskey, CEO for
FrontRange Solutions. "FrontRange is gaining
momentum among marketleader companies with a
demonstrated and recognized expertise because they
demand solutions that unfailingly support the way
their teams work and also help generate revenue."
About Stentor
Stentor, Inc., a San Francisco based medical
informatics company, is a world leader in medical
image and information management. Through the
company's iSyntax™ technology, Stentor has created
the iSite "Enterprise First" Picture Archive and
Communications System for image distribution,
radiology reading and always online long-term
storage. iSite's workflow engine is powered by
Imaging Suite™, the medical industry's leading
radiology workflow solution. Stentor is an ISO13485
certified medical device manufacturer and first
received 510(k) clearance to market its product from
the FDA in October of 1999.
About FrontRange Solutions USA Inc.
FrontRange Solutions USA Inc. develops software and
solutions that allow organizations to manage a wide
variety of business relationships and provide
exceptional service. Award winning solutions
designed specifically for small- to mid-sized
enterprises and distributed enterprise organizations
include: industry leading GoldMine family of
software for business relationship management,
team-based contact management and sales forces
automation; and HEAT software line for complete
service management including Help Desk, Knowledge,
Asset and Service Level Management. Over 1.2 million
users worldwide in a variety of market-leading
companies have relied on FrontRange Solutions
technology. Customer companies include Coca-Cola,
Shell Oil, Prudential Securities, Électricité de
France, Mack Trucks, and Turner News Network. The
company has won numerous software awards, including
Software Magazine's "Hot 500", Call Center
Magazine's "Product of the Year", Entrepreneur
Magazine's "Best Software, Users Choice Awards", and
PC Magazine "Editors' Choice". An international
market leader in customer-centric software for
nearly 15 years, FrontRange Solutions is
headquartered in Colorado Springs, Colorado, with
offices in California, United Kingdom, Germany,
Italy, South Africa, Australia, Singapore and China.
For more information, call (800) 776-7889 or visit
www.frontrange.com.
05.11.04 
