Colorado Springs, CO -- FrontRange Solutions USA
Inc., a global leader in the Small-to-Mid-Enterprise
(SME) and distributed enterprise markets, today
announced that National Football League team the
Houston Texans, (www.houstontexans.com), have
purchased and implemented its HEAT Service & Support
via partner Enterprise Computer Solutions (ECS). The
Texans selected HEAT to improve IT Service Desk
Management, customized reporting, and knowledge
based solutions for its internal IT Help Desk.
"HEAT provided us with an enterprise level solution
at a price point we felt very comfortable with. When
compared to the system we had in place, HEAT
provided us the reporting necessary to measure our
success, and FrontRange partner ECS customized our
solution to meet our specific departmental needs,"
said Nick Ignatiev, Director of Information
Technology for the Houston Texans.
To ensure successful fan relations and
revenue-producing functions, including hosting the
Carolina Panthers and the New England Patriots in
Super Bowl XXXVIII in Reliant Stadium on Sunday,
February 1, the Texans' HEAT selection proved
critical. HEAT replaces the Texans' previous manual
process, which was difficult to maintain, unable to
provide reporting analytics, and was not delivering
the high performance that the company needed. With
the easy but powerful HEAT, the Texans will save
significant money, benefiting from the solution's
efficiencies to help manage staffing levels and
provide strong analysis to department heads.
FrontRange Solutions partner ECS, a leading provider
of "best-of-breed" help desk, call center, support
center and CRM solutions, worked closely with the
Houston Texans to demonstrate that HEAT can provide
a customizable solution which is quickly achieved
with the easy-to-use toolset for customizing
workflows and reports. Providing both the software
and services needed to meet the Texans' goals, ECS
delivered a complete solution that was up and
running quickly.
"When it comes to the best Service Management
technology available, businesses deserve solutions
that build winning fan and vendor relationships,"
said Michael McCloskey, FrontRange Solutions CEO. "FrontRange,
in concert with elite partners like ECS, is gaining
momentum among premier sports organizations because
they require solutions that unfailingly support the
way their own business teams work."
FrontRange Solutions' HEAT and GoldMine product
families are popular with several professional
sports teams customers like the Orlando Magic and
Chicago White Sox.
About the Houston Texans
Awarded to the City of Houston and team owner Bob
McNair in a unanimous 29-0 vote by NFL owners in
1999, the Houston Texans entered the league as the
32nd franchise for a record amount of $700 million.
The Texans' state of the art facility, Reliant
Stadium, an expanding fan base, and 2003 record
place them in the top two thirds of NFL franchises.
About Enterprise Computer Solutions, Inc. (ECS)
Enterprise Computer Solutions, Inc. (ECS) is a
leading solutions provider of "best-of-breed"
helpdesk, call center, support center and customer
relationship management (CRM) solutions. Solutions
include value-added software solutions, systems
integration services, consulting services and
on-site call center. ECS strategically partners with
leading technology companies that are committed to
customer satisfaction. We guarantee our service with
a 100% commitment to our customers. We leverage our
professional experience, knowledgeable sales staff,
industry certified engineers and best practices, as
well as our own call center to ensure our customers'
success. For more information on ECS, call (469)
621-0801 or visit www.consultecs.com.
About FrontRange Solutions USA Inc.
FrontRange Solutions USA Inc. develops software and
solutions that allow organizations to manage a wide
variety of business relationships and provide
exceptional service. Award winning solutions
designed specifically for small- to mid-sized
enterprises and distributed enterprise organizations
include: industry leading GoldMine family of
software for business relationship management,
team-based contact management and sales forces
automation; and HEAT software line for complete
service management including Help Desk, Knowledge,
Asset and Service Level Management. Over 1.2 million
users worldwide in a variety of market-leading
companies have relied on FrontRange Solutions
technology. Customer companies include Coca-Cola,
Shell Oil, Prudential Securities, Électricité de
France, Mack Trucks, and Turner News Network. The
company has won numerous software awards, including
Software Magazine's "Hot 500", Call Center
Magazine's "Product of the Year", Entrepreneur
Magazine's "Best Software, Users Choice Awards", and
PC Magazine "Editors' Choice". An international
market leader in customer-centric software for
nearly 15 years, FrontRange Solutions is
headquartered in Colorado Springs, Colorado, with
offices in California, United Kingdom, Germany,
Italy, South Africa, Australia, Singapore and China.
For more information, call (800) 776-7889 or visit
www.frontrange.com.
05.11.04 
