Colorado Springs, CO -- FrontRange Solutions USA
Inc., a global leader in the Small-to-Mid-Enterprise
(SME) and distributed enterprise markets, today
announced that INVISTA (China) (www.invista.com),
has deployed FrontRange's popular service management
solution, HEAT Service and Support 7.04 for Chinese.
Bolton Lee, INVISTA (China) IT manager, oversees all
IT projects in China, "HEAT was an amazing discovery
in a market that has an immense need for such a
comprehensive service management solution. Having
this need addressed and knowing we can grow with
HEAT really helps us focus on delivering high
quality performance and increase overall efficiency
that our internal customers expect," said Lee.
INVISTA (China), searched unsuccessfully for a help
desk program for at least half-a-year in its China
market, and even considered contracting a developer
to create a solution. After discovering HEAT and
reviewing the product, Lee immediately felt that it
fit all IT operation needs and deployed the solution
in INVISTA's Shanghai IT Help Desk. Lee plans to
extend HEAT to additional business units including
customer service.
"Using HEAT is Win-Win. Overall, HEAT will help us
to increase our competitive strength in the market,
both through efficient internal service and high
quality external service, and I believe that
FrontRange products will have fantastic future in
China market because of their performance and
affordability in a large market."
"Our commitment to INVISTA in the China market
exemplifies our overall desire to provide customers
in this burgeoning business environment with the
best CRM and service management solutions
available," said Michael McCloskey, FrontRange
Solutions CEO. "FrontRange is gaining momentum among
many large multi-national companies that have
implemented HEAT. Now, we can meet their needs with
Chinese language products and a strong local
presence to support them."
FrontRange recently announced the opening of the
Shanghai office and the appointment of senior sales
staff and partners as part of its expansion strategy
for China. The company's solution offerings are
bolstered by three Value Added Reseller (VAR)
partners, as well as a sales and technical team led
by a former executive in the customer service call
center industry who has extensive knowledge of the
Chinese market. FrontRange plans to continue its
expansion in China with the opening of a Beijing
office.
About FrontRange Solutions USA Inc.
FrontRange Solutions USA Inc. develops software and
solutions that allow organizations to manage a wide
variety of business relationships and provide
exceptional service. Award winning solutions
designed specifically for small- to mid-sized
enterprises and distributed enterprise organizations
include: industry leading GoldMine family of
software for business relationship management,
team-based contact management and sales forces
automation; and HEAT software line for complete
service management including Help Desk, Knowledge,
Asset and Service Level Management. Over 1.2 million
users worldwide in a variety of market-leading
companies have relied on FrontRange Solutions
technology. Customer companies include Coca-Cola,
Shell Oil, Prudential Securities, Électricité de
France, Mack Trucks, and Turner News Network. The
company has won numerous software awards, including
Software Magazine's "Hot 500", Call Center
Magazine's "Product of the Year", Entrepreneur
Magazine's "Best Software, Users Choice Awards", and
PC Magazine "Editors' Choice". An international
market leader in customer-centric software for
nearly 15 years, FrontRange Solutions is
headquartered in Colorado Springs, Colorado, with
offices in California, United Kingdom, Germany,
Italy, South Africa, Australia, Singapore and China.
For more information, call (800) 776-7889 or visit
www.frontrange.com.
05.11.04 
