Colorado Springs, CO -- FrontRange Solutions USA
Inc., a global leader in the Small-to-Mid-Enterprise
(SME) and distributed enterprise markets, today
announced today that its HEAT and GoldMine solutions
were selected by ISM Inc., Customer Relationship
Management (CRM) strategic advisers and software
reviewers, as a Top 15 Small and Medium Business (SMB)
CRM software for 2004. This is the second year in a
row that both solutions have received ISM's Top 15
Award, and GoldMine's third ISM honor overall.
HEAT 8.0 and GoldMine 6.5 were chosen after
intensive testing by the ISM Software Lab at its
Bethesda, Md.-based headquarters. Each package was
rated according to 202 selection criteria, including
105 business functions, 47 technical features, 33
implementation capabilities and 17 user-support
features.
For the first time since the awards were first
presented in 1992, the Top 15 CRM Software Awards
are divided into two categories - Enterprise, and
Small & Medium Business (SMB) - to reflect the
changes and growth of the CRM marketplace. The
awards, which serve as a the standard for the CRM
industry, were presented at the DCI CRM Conference &
Exhibition by Barton Goldenberg, co-founder and
co-chairman of the conference and president of ISM.
"FrontRange Solutions is to be praised for obtaining
the Top 15 honor as ISM's software selection process
is strenuous and comprehensive," said Goldenberg in
congratulating FrontRange Solutions.
The Top 15 selections are featured in ISM's 12th
edition of The Guide to CRM Automation, (www.ismguide.com).
About ISM
Founded in 1985, ISM Inc. offers strategic adviser
services and research to organizations planning and
implementing Customer Relationship Management and
Real-Time Enterprise initiatives. ISM publishes the
annual The Guide to CRM Automation, White Papers and
CRM software reviews. Barton Goldenberg, founder and
president of ISM, authored CRM Automation published
by Prentice Hall in 2002 and 2003. ISM private
sector clients include AAA Mid-Atlantic, ExxonMobil,
IBM, McGraw-Hill, Nike, and United Way of America;
ISM's government clients include Communications
Security Establishment National Reconnaissance
Office, National Security Agency, and the US Postal
Service.
About FrontRange Solutions, Inc.
FrontRange Solutions USA Inc. develops award-winning
software and solutions that have been used by more
than 130,000 companies and 1.2 million users
worldwide to manage a wide variety of business
relationships and provide exceptional service.
FrontRange product families include GoldMine®, for
business relationship management, team-based contact
management and sales forces automation solutions;
and HEAT®, for complete service management including
Help Desk, Knowledge Management, Asset Management
and Service Level Management. FrontRange products
are designed specifically for small- to mid-sized
enterprises and distributed enterprise
organizations. Customers represent 44% of the
Fortune 100 and 76% of the FTSE 100, and are from
diverse industries represented by Coca-Cola, Shell
Oil, Prudential Securities, Électricité de France,
Mack Trucks, and Turner News Network. For more
information, call (800) 776-7889 or visit
www.frontrange.com.
05.11.04 
