Colorado Springs, CO -- FrontRange Solutions USA
Inc., a global leader in the Small-to-Mid-Enterprise
(SME) and distributed enterprise markets, today
announced that its award-winning Service Management
Solution product line, HEAT, supports the
Information Technology Infrastructure Library (ITIL)
process framework, a set of best practice standards
for information technology service management. Pink
Elephant Inc., a leading global resource for ITIL
best practices consulting and training, in
accordance with its PinkVerify™ program, conferred
ITIL verification.
The PinkVerify™ recognition validates that HEAT® 8.0
and HEAT® Asset Tracker 8.0 have received the
PinkVerify™ "ITIL Service Support" Certification.
The suite meets the requirements to support four
basic ITIL processes in an IT organization: incident
management, problem management, configuration
management, and change management. FrontRange's HEAT
service management solutions transforms traditional
service and support operations into a business
activity view across distributed environments for
superior end-to-end performance. By conforming to
these processes, FrontRange Solutions can assure
customers and prospects around the world that it
delivers world-class best practices in IT service
and support.
"With HEAT 8.0 receiving PinkVerify™ status, it
shows the ongoing commitment of FrontRange Solutions
to the ITIL framework," said David Ratcliffe,
President of Pink Elephant Inc. "HEAT has a very
loyal customer base and it's great to see FrontRange
continue to acknowledge the importance of aligning
tools with IT management best practice processes."
Commercebank, one of the largest privately held
banks in Florida, leverages FrontRange's ITIL
compatible HEAT solution to support best-practice
management of hundreds of desktop systems within its
six branches throughout Miami-Dade County, two in
Broward County, and one in Manhattan, New York, as
well as loan offices in Tampa, Florida and Houston,
Texas.
"FrontRange's management technologies have been
strategically important to us in our commitment to
optimize our customers' satisfaction with their
banking experiences," said Amado Cruz, Manager of
the Service Desk for Commercebank. "Commercebank is
committed to ITIL compatibility, and HEAT will
enable us to reach and maintain that goal more
quickly and ensure our ability to provide
world-class IT delivery, service and support
levels."
"As a market leader in service and sales management,
FrontRange is committed to maintaining its position
as a global provider of service management solutions
that support proven IT best practices and recognized
global standards," said Kevin J. Smith, vice
president of products for FrontRange Solutions. "The
ITIL standard underscores our commitment to continue
delivering high-quality products and services."
About ITIL
The Information Technology Infrastructure Library (ITIL)
is a set of books developed by the United Kingdom's
Office of Government Commerce (OGC). The books
describe an integrated, process based, best practice
framework for managing IT services. To date, these
books are the only comprehensive, non-proprietary,
publicly available guidance for IT Service
Management. ITIL was conceived in the late 1980's.
It was initiated to improve IT Service Management in
the UK central government and is relevant to all
organizations; public or private sector, large or
small, centralized or distributed.
About Pink Elephant
Pink Elephant is the world's leading IT Service
Management education and consulting provider.
Headquartered in Toronto, Canada with operations in
the USA and throughout the Asia Pacific region, Pink
Elephant was the first organization to bring public
ITIL education and certification to North America.
For more information, visit www.pinkelephant.com.
About Commercebank
Commercebank has assets in excess of $3 billion and
offers a wide variety of domestic, international and
personal banking services. The Bank is headquartered
in Coral Gables, Florida, with six branches
throughout Miami-Dade County, two in Broward County,
and one in Manhattan, New York, as well as loan
offices in Tampa, Florida and Houston, Texas. The
Bank also offers investment services through its
subsidiary Commercebank Investment Services.
About FrontRange Solutions, Inc.
FrontRange Solutions USA Inc. develops award-winning
software and solutions that have been used by more
than 130,000 companies and 1.2 million users
worldwide to manage a wide variety of business
relationships and provide exceptional service.
FrontRange product families include GoldMine®, for
business relationship management, team-based contact
management and sales forces automation solutions;
and HEAT®, for complete service management including
Help Desk, Knowledge Management, Asset Management
and Service Level Management. FrontRange products
are designed specifically for small- to mid-sized
enterprises and distributed enterprise
organizations. Customers represent 44% of the
Fortune 100 and 76% of the FTSE 100, and are from
diverse industries represented by Coca-Cola, Shell
Oil, Prudential Securities, Électricité de France,
Mack Trucks, and Turner News Network. For more
information, call (800) 776-7889 or visit
www.frontrange.com.
05.11.04 
