Colorado Springs, CO -- FrontRange Solutions USA
Inc. a global leader in the Small-to-Mid Enterprise
(SME) and distributed enterprise markets, unveiled
today at the HDI 2004 Conference its new suite of
integrated network management applications that
enable organizations to more effectively manage
their network by increasing availability, minimizing
risk and reducing cost of service delivery.
FrontRange's first product in the Infrastructure
Management solutions family is called DiscoverNET™.
DiscoverNET is an open standards-based
infrastructure management solution that enables
customers to increase IT Service availability and
centrally manage the full lifecycle of their IT
assets by providing network management, IT
discovery, remote control and network monitoring in
a real-time environment.
Kevin J. Smith, FrontRange Solutions vice president
of products, sees the new products as a natural
progression for the company and says the move comes
with a deep understanding of market needs. "We are
excited to fuel the market with intelligent
solutions that help businesses meet strategic
objectives. We are providing Infrastructure
Management to support the evolving needs of our
customers, including the availability of new modules
for HEAT® users. It's very synergistic with the
challenges facing not only the Service Desk, but the
entire IT Service Management market."
DiscoverNET is integrated with HEAT so that data
from discovered devices is exposed which can launch
real-time configuration changes and generate a
ticket via AutoTicket Generator (ATG) to help avoid
interruption of normal operations. Additional new
capabilities in the FrontRange Infrastructure
Management product family are planned for next
quarter, including modules for patch services,
inventory services, software services, compliance
enforcement, preventative maintenance, and lease and
contract management.
According to Gartner research, significant growth is
projected for the IT Service Desk (6.4 percent), IT
Asset Management (10.7 percent) and Configuration
Management (6.7 percent) sectors. The release of
FrontRange's additional modules will address several
high growth markets, with the award winning legacy
brands HEAT and GoldMine® strengthening FrontRange's
comprehensive competitive position as a complete
solutions provider.
About FrontRange Solutions
FrontRange Solutions USA Inc. is a leading
international provider of Service Management and CRM
solutions that have been used by more than 130,000
companies and over 1.5 million users worldwide to
automate and manage IT projects and customer-facing
initiatives.
A leader in consolidated sales and service solution
suites, FrontRange established its reputation with
the award-winning GoldMine® family of solutions for
business relationship management, team-based contact
management and sales forces automation; and with the
HEAT® family of solutions for complete service
management including Help Desk, Knowledge
Management, Asset Management and Service Level
Management.
FrontRange's expanded family of solutions include:
IT Service Management (including HEAT®),
Infrastructure Management, Contact Center
Management, Customer Service, and Sales, Marketing &
Relationship Management (including GoldMine®).
FrontRange products are designed specifically for
small- to mid-sized enterprises and distributed
enterprises. Customers represent over 50% of the
Fortune 500 and over 75% of the FTSE 100. More than
80 diverse industries use FrontRange products,
including Coca-Cola, Shell Oil, Prudential
Securities, Électricité de France, Mack Trucks, and
Turner News Network. For more information, call
(800) 776-7889 or visit www.frontrange.com.
05.11.04 
