Colorado Springs, CO -- FrontRange Solutions USA
Inc., a global leader in the Small-to-Mid Enterprise
(SME) and distributed enterprise markets, introduced
today its new suite of integrated Contact Center
applications that provide robust contact center
functionality at a fraction of the cost of
traditional legacy solutions.
Michael McCloskey, FrontRange Solutions CEO, sees
the new solutions as a natural progression for the
company and says the move comes with a deep
understanding of market needs. "FrontRange's
entrance into the contact center market is a natural
progression of our product strategy as a large
number of our customer's applications are in this
market. Our new offering provides robust voice (PBX/ACD),
screen pop, data integration, IVR, unified
messaging, and reporting capabilities to provide a
solution uniquely designed for the small to
mid-sized contact center."
A key component of FrontRange Contact Center
Management product suite, IP Contact Center enables
companies to increase customer loyalty. In addition,
the product seamlessly integrates with HEAT® so
agents have complete access to data that reduces
discovery time with customers. Future modules will
include analytics, contact optimization, speech
recognition and full multi-media capability.
HEAT® Service & Support™, used by over 7,500
companies in over 70 industries, continues to anchor
the FrontRange IT Service Management family of
solutions and is extensible via ITIL compliant
modules to enable best-practices in service delivery
and management. Modules include Incident, Problem,
Change, Release, Availability, Knowledge and Service
Level Management.
According to Gartner/Dataquest, contact center
solutions for the SME (21-75 agents) are the fastest
growing market segment.
About FrontRange Solutions
FrontRange Solutions USA Inc. is a leading
international provider of Service Management and CRM
solutions that have been used by more than 130,000
companies and over 1.5 million users worldwide to
automate and manage IT projects and customer-facing
initiatives.
A leader in consolidated sales and service solution
suites, FrontRange established its reputation with
the award-winning GoldMine® family of solutions for
business relationship management, team-based contact
management and sales forces automation; and with
HEAT® solutions for complete service management
including Help Desk, Knowledge Management, Asset
Management and Service Level Management.
FrontRange's expanded family of solutions include:
IT Service Management (including HEAT®),
Infrastructure Management, Contact Center
Management, Customer Service, and Sales, Marketing &
Relationship Management (including GoldMine®).
FrontRange products are designed specifically for
small- to mid-sized enterprises and distributed
enterprises. Customers represent over 50% of the
Fortune 500 and over 75% of the FTSE 100. More than
80 diverse industries use FrontRange products,
including Coca-Cola, Shell Oil, Prudential
Securities, Électricité de France, Mack Trucks, and
Turner News Network. For more information, call
(800) 776-7889 or visit www.frontrange.com.
05.11.04 
