Colorado Springs, CO -- FrontRange Solutions USA
Inc., a global leader in the Small-to-Mid-Enterprise
(SME) and distributed enterprise markets, announced
today that Technology Marketing Corporation (TMC™)’s
Customer Inter@ction Solutions® magazine (www.cismag.com)
has named HEAT® and GoldMine® as recipients of the
2004 CRM Excellence Awards. Customer Inter@ction
Solutions® has been the premier publication in the
CRM, call center and teleservices industries since
1982.
“I congratulate everyone who plays a part in the
design, development, management and marketing of
GoldMine and HEAT for winning this prestigious CRM
industry award,” said Michael McCloskey, CEO of
FrontRange Solutions. “This is an exciting
accomplishment for FrontRange that speaks directly
to our long expertise in and dedication to this
market.”
"Customer Inter@ction Solutions magazine implemented
the CRM Excellence Awards as a way of commending the
companies that have proven to be true CRM partners
to their customers and clients. FrontRange has
demonstrated to the editors of Customer Inter@ction
Solutions that their products and services have
substantially improved the processes of their
clients’ businesses by streamlining and facilitating
the flow of information needed for companies to
retain their most precious asset...their customers,"
said Nadji Tehrani, founder and chairman of TMC,
publishers of Customer Inter@ction Solutions.
The CRM Excellence Award winners for 2004 will be
published in the May and June issues of Customer
Inter@ction Solutions magazine.
About FrontRange Solutions
FrontRange Solutions USA Inc. is a leading
international provider of Service Management and CRM
solutions that have been used by more than 130,000
companies and over 1.5 million users worldwide to
automate and manage IT projects and customer-facing
initiatives.
A leader in consolidated sales and service solution
suites, FrontRange established its reputation with
the award-winning GoldMine® family of solutions for
business relationship management, team-based contact
management and sales forces automation; and with
HEAT® solutions for complete service management
including Help Desk, Knowledge Management, Asset
Management and Service Level Management.
FrontRange’s expanded family of solutions include:
IT Service Management (including HEAT®),
Infrastructure Management, Contact Center
Management, Customer Service, and Sales, Marketing &
Relationship Management (including GoldMine®).
FrontRange products are designed specifically for
small- to mid-sized enterprises and distributed
enterprises. Customers represent over 50% of the
Fortune 500 and over 75% of the FTSE 100. More than
80 diverse industries use FrontRange products,
including Coca-Cola, Shell Oil, Prudential
Securities, Électricité de France, Mack Trucks, and
Turner News Network. For more information, call
(800) 776-7889 or visit www.frontrange.com.
About TMC
Celebrating more than 30 years as a leading
publisher, Technology Marketing Corporation (TMC®)
publishes Customer Inter@ction Solutions?, and
Internet Telephony® magazines, and the online
publications, TMCnet.com®, Planet PDA? Magazine,
Alternative Power™ and BiometriTech™. TMC® is also
the first publisher to test new products in its own
on-site laboratories, TMC® Labs. TMC® produces The
VoIP Developer Conference and The Global Call Center
Outsourcing Summit. TMC offers live and online
certification programs through TMC University.
TMCnet.com publishes more than 25 online
newsletters. Visit www.tmcnet.com for details.
05.11.04 
