Colorado Springs, CO -- FrontRange Solutions Inc., a
global leader of integrated business relationship
solutions, today introduced HEAT® WebCenter™, a
support center application that can be employed
anytime, anywhere from any PC or Macintosh computer
with Internet access. Built on Microsoft® .NET
technology™, the solution offers second and third
level technicians and managers the ability to
create, view and edit call records, assignments,
journals and workload status from any system.
HEAT WebCenter features various capabilities to
facilitate ease of use among technicians and
managers interested in call logging functionalities.
The application includes a simple navigation screen;
HEATBoard™ to allow viewing of vital data; Quick
Stats for users to compile important information;
Quick Charts for managers to design graphics; Quick
Reports to create documents and Ticker Tape where
messages can be sent to all users.
Though both HEAT WebCenter and iHEAT® can be used in
distributed and remote environments, they target
different users. iHEAT allows technicians to access
100% HEAT features and is designed for thin client
deployment. HEAT WebCenter is a Web-based solution
built for technicians and managers to easily access
the most commonly used functionality of HEAT
including call records, status updates, and
manager's tools. The new application continues
FrontRange's practice of providing customers with a
choice in customizing methods that will meet their
needs of acquiring information in a simplified and
faster manner.
Thomson RIA, a provider of technology and
information to tax professionals implemented HEAT
WebCenter to allow their technicians to check
customer tickets 24-7 without having to directly
contact the call center. "We are pleased that
FrontRange's HEAT WebCenter has enabled our team to
have quicker access to important information that is
crucial for day-to-day business operations," said
Allen Murdock, director of tax application support
and customer operations for Thomson RIA Compliance.
"FrontRange Solutions continues to develop industry
leading products that will benefit our customers by
increasing efficiency, maintaining costs and
strengthening their call center infrastructures,"
said Kevin J. Smith, vice president, products, for
FrontRange Solutions. "The introduction of HEAT
WebCenter is testament to our commitment to deliver
cost-effective, powerful solutions to the market."
HEAT WebCenter is available immediately at a
starting cost of $295, which also requires an
additional HEAT Service & Support license. The HEAT
WebCenter program runs on Microsoft Windows,
Macintosh or Linux with HEAT 7.0 and Microsoft .NET.
About FrontRange Solutions, Inc.
FrontRange Solutions Inc. develops software and
solutions that allow organizations to manage a wide
variety of business relationships and provide
exceptional service. Solutions include: the industry
leading GoldMine family of software for business
relationship management, team-based contact
management and sales forces automations; the
award-winning HEAT software line for world-class,
complete service management including Help Desk,
Knowledge, Asset and Service Level Management.
Market-leading customer companies include Shell Oil,
Coca-Cola, Chevron, Prudential Securities,
Electricite de France, Mack Trucks, and Turner News
Network. The company has won numerous software
awards, including Software Magazine's "Hot 500,"
Call Center Magazine Product of the Year,
Entrepreneur Magazine's Best Software, Users Choice
Awards, and PC Magazine "Editors' Choice." An
international market leader in customer-centric
software for almost 15 years, FrontRange Solutions
is headquartered in Colorado Springs, Colorado, with
offices in Los Angeles, United Kingdom, Germany,
South Africa, Australia, Singapore, and China. For
more information about FrontRange, call (800)
776-7889 or visit www.frontrange.com.
05.11.04 
