Colorado Springs, CO -- FrontRange Solutions, a
global leader of integrated business relationship
solutions, today announced the coming availability
of HEAT® Desktop Manager, a best-of-breed technology
application that provides access to key LANDesk®
Management Suite (LDMS) functionality via the HEAT
console for complete, integrated management of
complex IT environments.
HEAT Desktop Manager, available separately from HEAT
and LDMS, enables HEAT users to access a controlled
set of LDMS functionality via the HEAT call logging
console. This simple, easy to use solution allows
organizations to increase their first call
resolution statistics and to accelerate problem
resolution times. The help desk integration tool
maximizes the efficiency of LDMS support
performance, expands functionality beyond what can
be achieved with standard interfaces, and continues
FrontRange's leadership as a complete service
management provider.
FrontRange is one of the first service management
vendors to provide integration to often used
features within LDMS that allows the HEAT user to be
more productive with common IT support requests and
accelerate problem resolution times. HEAT Desktop
Manager provides simple access to LANDesk
functionality from within the HEAT call logging
console. It is the perfect solution for those
looking to save time and money while maximizing
efficiency.
NetworkD, a top FrontRange partner and provider of
desktop systems management solutions to SMEs
worldwide, wanted to provide their clients with the
ability to seamlessly connect LDMS tools with their
HEAT environment in order to speed call times and
raise efficiency standards.
"Support Center technicians can now have the tools
they need, when they need them, at their fingertips,
which enables them to close calls faster, raise the
level of support they provide, increase customer
satisfaction and reduce costs at the same time,"
said Gene Kim, Vice President of Sales for Network
D.
HEAT Desktop Manager makes other LDMS features
available from within HEAT, including Remote
Control, Chat, Remote Execute, File Transfer,
Reboot, and Inventory. Accessing additional LDMS
features from the HEAT Desktop Manager console
significantly reduces the amount of time spent
switching between interfaces which means resolving
calls faster and increasing customer satisfaction
and time to value. HEAT Desktop Manager's simpler,
intuitive access increases the frequency and
efficiency of the support tools in resolving
incidents all from within the HEAT service
management solution.
"Continually delivering solutions that complement
our service management application is fundamental to
our success and that of our customer's," said Kevin
J. Smith, vice president of product for FrontRange
Solutions. "We're pleased to provide customers with
integrations to other applications that, when
combined with HEAT, provide powerful new
capabilities and the overall best service management
solutions available."
HEAT Desktop Manager will be available by the end of
2003 and is priced at $12,500 per server.
About FrontRange Solutions, Inc.
FrontRange Solutions Inc. develops software and
solutions that allow organizations to manage a wide
variety of business relationships and provide
exceptional service. Award winning solutions
include: GoldMine family of software for business
relationship management, team-based contact
management and sales forces automations and; HEAT
software line for complete service management
including Help Desk, Knowledge, Asset and Service
Level Management. Over 1.2 million users worldwide
in a variety of market-leading companies rely on
FrontRange Solutions technology. Customer companies
include Coca-Cola, Shell Oil, Orlando Magic,
Prudential Securities, Electricite de France, Mack
Trucks, and Turner News Network. The company has won
numerous software awards, including Software
Magazine's "Hot 500," Call Center Magazine's Product
of the Year, Entrepreneur Magazine's Best Software,
Users Choice Awards, and PC Magazine "Editors'
Choice."
An international market leader in customer-centric
software for nearly 15 years, FrontRange Solutions
is headquartered in Colorado Springs, Colorado, with
offices in California, United Kingdom, Germany,
South Africa, Australia, Singapore, and China. For
more information, call (800) 776-7889 or visit
www.frontrange.com.
05.11.04 
