HelpDeskDepot.com

05.11.04

06.22.04

(PRWEB) -- SCInc., a premier industry educator, will be hosting a series of dynamic certification and training events for customer support, support center, and help desk professionals— including the latest industry specific seminars. This opportunity enables you to meet industry experts, network with colleagues and participate in the widely recognized Help Desk Institute certifications. The training is designed for support managers and directors, as well as help desk analysts, who want to sharpen their skills and enhance proficiency. The scheduled events include:

Atlanta
Miami
Dallas
Washington D.C.
Chicago
Philadelphia
Minneapolis
Seattle
San Francisco
Boston
Phoenix
San Diego

For full event and seminar details visit the web site www.scinc.com.

These unique events will deliver expert knowledge and provide support centers and help desks with a vision for service excellence, strategies that impact customer retention, revenue generation and operational efficiencies. Understanding industry standard best practices—such as higher customer satisfaction, higher one call resolution rate and more—will help inspire the full excellence support centers can achieve. The certification and professional development seminars are recognized internationally by the support industry and were developed by SCInc. for Help Desk Institute, the world’s largest industry association for help desk and support professionals.

The seminars will aid the support team with enhancing their credibility in the organization, improving their customer satisfaction rating, elevating employee morale, and understand industry tools and technologies.

“I have taken several [Help Desk Certification courses with SCInc,” says Janet Carner, Help Desk Training Coordinator for IBM. “The courses are interactive, fun and exciting, and each learning point is transformed into something that can be used immediately. The instructor has a depth of knowledge on the subject matter that intrigues the most technical student, and it is delivered in a way that involves each student right from the start. Timely, relevant, informative and fun, SCInc. Classes are not to be missed!”

All Certifications and Professional Development Seminars can be brought in-house to customize the education and further the development of team building within the organization. Webinar training formats are also available.

For further details contact:
Mechelle Haflich
(toll) 877-916-1510 x 216
mhaflich@scinc.com
www.scinc.com

About SCInc.
SCInc. is a worldwide leader of professional development for computer-support professionals, as well as a provider of technical and professional documentation services. They have provided solutions to a number of fortune 500 companies and were designated by Help Desk Institute as the seminar/curriculum developer for all U.S. taught HDI Certification classes, as well as an Authorized Training Partner for these certification seminars. Eric Svendsen, CEO of SCInc., is a recognized leader in the support industry and serves as Chairman of Help Desk Institute’s eUniversity.