Newport Beach, CA (PRWEB) -- LiveTime
Software, a leading provider of J2EE based Help Desk
and Support Desk software, today announced a
partnership agreement with InControl Technology,
Inc., a leading supplier of agentless IT Asset
Management solutions. LiveTime has licensed
InControl’s Service Delivery Assistant to populate
the IT asset repository for LiveTime Support and has
acquired the right to resell the InControl Automated
Inventory solution.
InControl Automated Inventory (AI) interrogates the
entire network and inventories, every
network-attached device: desktop, laptop, server,
router, hub, switch, network printer, etc. Extensive
hardware and software details are captured and
inventoried for each device including: CPU, memory,
disk space, attached peripherals, operating system
and software applications. InControl publishes the
inventory data into the Asset Repository of LiveTime
Support.
“Having an accurate and up-to-date inventory of all
networked IT assets is an invaluable aid to a
support technician. Associating a support call with
detailed asset information shortens problem
resolution time and increases customer
satisfaction,” said Dr. Darren Williams, CEO of
LiveTime Software. “With InControl services now
available, LiveTime continues to offer our customers
best of breed solutions for Enterprise level Help
Desks and Support Desks.”
Both LiveTime and InControl are next-generation
solutions built upon a Web Services architecture.
Integration is seamless and highly flexible. Data
from the InControl solution is exported directly
through the LiveTime Support user interface. Mining
the IT infrastructure for near real-time inventory
information is seamless. Setting up the InControl
solution to deliver a complete, detailed, and
accurate inventory of the networked IT
infrastructure can be completed in less than an
hour. The discovery and inventory process begins
immediately. This solution does not require the
deployment of software agents and its zero
administration feature minimizes the impact on
existing IT resources.
“Customers are demanding scalable Web services
solutions that require minimal integration and
deliver a strong return on investment. InControl and
LiveTime are examples of these next generation
applications,” says Rick Berzle, EVP of Business
Development at InControl. “Combining LiveTime’s Help
Desk with InControl’s Discovery and Asset Tracking
solution delivers a compelling solution for IT
operations and offers an immediate payback.”
About LiveTime Software
Founded in 1999, LiveTime Software is a privately
held firm leading the integration of Business
Activity Monitoring (BAM) technology into web-based
Help desk and support software. Currently
headquartered in Newport Beach, California, LiveTime
Software has offices in Australia and the United
Kingdom and is expanding throughout North America
and Europe.
For more information visit www.livetime.com
About InControl Technology, Inc.
InControl Technology Inc., headquartered in San
Diego, CA., is a leading provider of 100% Web-based
IT Asset Management solutions. InControl integrates
network discovery, IT inventory and IT Asset
Management into complete solution and uniquely
delivers IT Inventory Intelligence© through its
patent pending business logic technology. IT
Inventory Intelligence provides user defined high
value, high priority information to IT management
through reporting and alarming.
For more information visit
www.incontroltechnology.com
Media Relations contacts:
LiveTIme Software
USA: Bill Gram Reefer reefer@worldviewpr.com
Suite 920, 4100 Newport Place, Newport Beach, CA
92660, United States of America
Phone: +1-949-752 1660, Fax: +1-949-752 1649
Europe: Mike Fellows mike.fellows@livetime.com
Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW,
United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
InControl
USA: rberzle@incontroltechnology.com
4025 Camino Del Rio South, San Diego, CA 92108 ,
United States of America
Phone: 858.271.4351,
LiveTime and the LiveTime logo are registered
trademarks of LiveTime Software, Inc. Other company
and product names may be trademarks of the
respective companies with which they are associated.
05.11.04 
