Newport Beach – LiveTime Software, a
leading developer of J2EE based software, today
announced it is shipping LiveTime Support Desk 3.0
and LiveTime Help Desk 3.0. These two applications
represent the first release from LiveTime that
differentiates these two core business functions and
delivers products specifically tailored for each
market segment.
A significant addition in this release is the
inclusion of core Web Services infrastructure,
ensuring easy and seamless integration with third
party applications. Customers can now link to 3rd
party asset inventory and auto discovery tools like
InControl, raise new problem tickets and
authenticate against LDAP and Active Directory
servers all via the LiveTime Web Services Gateway.
Built on J2EE Server Technology, LiveTime’s products
remain vendor neutral and infinitely scaleable
accommodating an almost unlimited number of users. "LiveTime
Support Desk has provided a central means of
communication within our company,” said Brian
Marvin, President and CEO of consulting group MTC,
Inc. "Pretty soon we found it was hard to live
without LiveTime, and now that convenience is
extended to include our partners too.”
LiveTime Support continues to lead the industry by
delivering comprehensive, zero footprint web-based
functionality that works with ANY web browser and
now offers powerful new capabilities including:
• Online Forums: Create an online community of users
and leverage their knowledge to reduce support costs
and eliminate unnecessary case tickets.
• Alert System: Allows system wide notification and
messaging of important events.
• Client Billing: Integrated online credit card
processing to your provider gateway now enables
immediate billing when support contracts expire.
• Case Grouping: It is now possible to group cases
of a related nature together using a new 'link'
function. Linked cases can be solved individually,
or as a group significantly speeding problem
resolution.
• Active directory/LDAP Wizards: Seamless
integration for authentication of various user
groups. Wizard based setup enables centralized user
authentication from central repository.
• Multi-tiered access: New user types include
Supervisor, Partner, Finance, Administrator,
Technician, and Client. These additional levels of
access provide efficient use of resources, as each
person can access only data relevant to their needs.
• LiveTime Help Desk also includes more robust Asset
Management and integration functionality via the new
LiveTime Web Services Gateway.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime
Software, Inc. is a vendor of J2EE-compliant,
web-based service desk, help desk and support
automation software for medium to large enterprises.
Many global 2000 organizations and educational
institutions use LiveTime’s vendor-neutral solutions
to lower their costs and improve customer
satisfaction. Founded in 1999, LiveTime Software is
a privately held firm with offices in the United
States, Australia and the United Kingdom.
For more information visit: www.livetime.com
Media Relations contacts:
USA: Bill Gram Reefer reefer@worldviewpr.com
Suite 920, 4100 Newport Place, Newport Beach, CA
92660, United States of America
Phone: +1-949-752 1660, Fax: +1-949-752 1649
Europe: Mike Fellows mike.fellows@livetime.com
Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW,
United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
Asia Pacific: Kerry Butcher kerry.butcher@livetime.com
Level 5, 22 William Street, Melbourne, VIC 3000
Australia
Phone: +61-3-9620 7588 Fax: +61-3-9620 7533
LiveTime and the LiveTime logo are registered
trademarks of LiveTime Software, Inc. Other company
and product names may be trademarks of the
respective companies with which they are associated.
05.11.04 
