TORONTO /PRNewswire-FirstCall/ -- Tucows
Inc. (OTC Bulletin Board: TCOW) today announced the
general release of Platypus Billing System v5.0 and
Wombat Help Desk v2.0, the company's back office
solution suite for service providers.
Platypus v5.0 includes significant enhancements to
further improve service providers' operating
efficiencies and manage back office complexity.
* A single system can manage the billing and
provisioning for multiple subsidiary companies
through using the virtual company functionality.
This reduces the costs of billing for subsidiary
companies or operating a wholesale division and
billing resellers.
* The powerful rating engine enables the service
provider to offer
creative and flexible billing plans while ensuring
the costs of the
services are recouped.
* Flexible provisioning capabilities allows accurate
provisioning and
deprovisioning of services, reduces account
management costs and ensures customers are billed
for all the services used.
* Automated batch functionality to perform billing
tasks on a timely
basis, reducing staff costs.
Wombat Help Desk v2.0 contains functionality to
generate time and cost savings, including: a
collaborative environment for problem solving,
sophisticated rules for escalation and notification
tools for faster response times and improved
workflow processes for back office efficiency.
"Flexible billing systems allow service providers to
quickly and easily respond to market demand and
competitive pressures by adding new services and
changing service bundles or billing plans," said
Elliot Noss, President and CEO, Tucows Inc. "Service
providers can also reduce their operating costs and
lost revenue from unbilled services by utilizing a
billing system built
specifically for our industry."
The Platypus Billing System was first introduced
eight years ago and has grown to become a leading
reoccurring billing and subscriber management
solution for ISPs, ASPs and wireless providers.
Avalon Systems Inc., a leading provider of internet
and intranet services with customers around the
world, is a long-time user of the Platypus Billing
System. "Having a billing system that was designed
specifically to meet the needs of service providers
means we can react more quickly to market
opportunities," said Fred Rappuhn, President Avalon
Systems Inc. "We operate three distinct companies,
so the virtual company functionality in Platypus
V5.0 is just what we need to further rationalize our
back office processes."
Tucows Platypus Billing System v5.0 and Wombat Help
Desk v2.0 are available immediately. Interested
service providers can visit
http://platypus.tucows.com.
About Tucows
Tucows Inc. is a leading provider of wholesale
Internet services and back office solutions to a
global network of more than 6,000 web hosting
companies, ISPs and other service providers. As the
largest ICANN-accredited wholesale domain name
registrar, Tucows offers a suite of complementary
internet services including: domain name
registration and management, digital
certificates, email services and web publishing
services. Tucows back office products, including the
Platypus Billing System and customer relationship
management solutions, enable service providers to
automate and enhance their service offerings. Tucows
also distributes software and other digital content
through its global network of affiliates offering
more than 40,000 software titles. For more
information, please visit: http://www.tucowsinc.com.
TUCOWS is a registered trademark of Tucows Inc. or
its subsidiaries. Platypus Billing System and Wombat
Help Desk are trademarks of Tucows Inc. or its
subsidiaries. All other trademarks and service marks
are the properties of their respective owners.
05.11.04 
