NEWPORT BEACH, CA (PRWEB) -- LiveTime Software today released Version 2.5 of
LiveTime Support, a major upgrade to its web-based
J2EE technical support and help desk software. The
new version introduces several new features
including technician dashboards, company based
reporting and performance enhancements for companies
with greater than 1 million cases. Also included in
this release is additional support for RedHat
Enterprise Linux 2.1 and 3.0.
The LiveTime dashboard consolidates personal, team,
departmental and organizational information in an
easy to use graphical format. “Dashboards enable
better decision making by providing support staff
with immediate access to Key Performance Indicators
(KPI),” said Kerry Butcher, LiveTime's Vice
President of Marketing. “The LiveTime dashboard also
collates critical information, such as problem
tickets which have exceeded Service Level Agreements
(SLA),” she said. In addition to caseload dynamics,
technicians can now gauge performance by comparing
their personal KPI’s against group averages.
Performance has also been a key focus of this
release with very large data sets beyond 1 million
cases. LiveTime Support 2.5 provides more than a
10-fold improvement in the search and retrieval of
cases and the generation of complex correlation
reports. “In addition to the raw performance
enhancements, LiveTime Support 2.5 also includes a
3-fold increase in the number of simultaneous users
per server,” said Dr. Darren Williams, CEO of
LiveTime Software. “With no administrator overhead,
high scalability, web-based architecture and
technician based licensing, LiveTime Support has the
lowest total cost of ownership (TCO) in the
industry.”
As the industry’s leading J2EE Help Desk and Support
system, LiveTime Support continues its zero lock-in
policy by expanding its deployment environments and
database support. Version 2.5 now supports
deployments against all major SQL databases and
application servers including, BEA WebLogic, Oracle
9iAS, IBM WebSphere, TomCat, JBoss and Sun ONE.
Deployment platforms include Windows 2000-2003,
Solaris, MacOS X, RedHat Enterprise Linux, Linux and
FreeBSD.
About LiveTime Support
LiveTime Support provides an Enterprise-wide
solution for delivering complete customer service
and help desk support for any organization. This
J2EE based technical support and Help Desk
application combines web-based problem resolution
and real-time reporting. Noted for its intuitive
interface, rapid workflow and its ease of use and
installation, LiveTime supports all major servers
and databases. Out-of-the-box features include
reporting, service level management, knowledge-base
management and asset management.
About LiveTime Software
Founded in 1999, LiveTime Software is a privately
held firm leading the integration of Business
Activity Monitoring (BAM) technology into web-based
help desk and support software. Currently
headquartered in Newport Beach, California, LiveTime
Software has offices in Australia and the United
Kingdom and is expanding throughout North America
and Europe. For more information visit http://www.livetime.com
Media Relations contacts:
Europe: Mike Fellows, mike.fellows@livetime.com
Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW,
United Kingdom Phone: +44 (0) 1242 580090, Fax: +44
(0) 1452 700150
USA: Bill Gram Reefer, reefer@worldviewpr.com
Suite 255, 4100 Newport Place, Newport Beach, CA
92660, USA Phone: +1-949-752 1660, Fax: +1-949-752
1649
LiveTime and the LiveTime logo are registered
trademarks of LiveTime Software, Inc. Other company
and product names may be trademarks of the
respective companies with which they are associated.
05.11.04 
