NEWPORT BEACH, CA (PRWEB) –- LiveTime Software, a leading provider of J2EE based
Help Desk and Customer Support software, today
announced a partnership with BEA Systems (Nasdaq:
BEAS), as a member of the BEA Star Partner Program.
Building upon this relationship, LiveTime Software
announced the immediate availability of LiveTime
Support v2.5 for BEA WebLogic Platform™ 8.1. This
version allows customers to leverage BEA’s latest
technology with the most comprehensive J2EE based
Help Desk and Customer Support solution on the
market today.
“Organizations are deploying standards-based
applications to capitalize on the inherent
flexibility and cost advantages over proprietary
systems,” said Eric Stahl, director of product
marketing, BEA Systems. "BEA WebLogic Platform 8.1
is designed to put the cost, scale, flexibility and
integration advantages of a J2EE-based application
within reach for nearly every organization. With the
release of LiveTime Support 2.5 for WebLogic
Platform 8.1, our customers can now have a
best-of-breed support application to complete their
J2EE infrastructure.”
Today, a significant number of LiveTime’s customers
rely on BEA WebLogic. As companies continue to adopt
J2EE as a standard for development and production
applications, there is a real opportunity to develop
strategies exploiting the benefits of such
technologies. “Application server based technology
can allow us to produce the most unique and powerful
Consolidated Service Desk application on the market
today,” said Darren Williams, CEO of LiveTime
Software.
The LiveTime Software mission is to deliver the most
efficient and powerful software leveraging J2EE
technology. “Our partnership with BEA Systems is
designed as a bridge to our customers,” said Dr.
Williams. “Using BEA WebLogic Platform at the
foundation of our application can provide customers
with a powerful and efficient application.”
“LiveTime Support can now enable enterprises to
automate the service desk function by combining
industry acknowledged best practices for service
management (ITIL) with the scaleable WebLogic
Platform 8.1,” said Dr. George Vossos, CTO of
LiveTime Software. “Support departments deploying
LiveTime on BEA WebLogic can be confident that they
are investing in a best-of-breed service support
solution that can keep pace with their ever changing
business requirements.”
About LiveTime Support
LiveTime Support provides an Enterprise-wide
solution for delivering complete customer service
and help desk support for any organization. This
J2EE based technical support and Help Desk
application combines Web-based problem resolution
and Real-time reporting. Noted for its intuitive
interface, rapid workflow and its ease of use and
installation, LiveTime supports all major servers
and databases. Out-of-the-box features include
reporting, service level management, knowledge-base
management and asset management.
About LiveTime Software
Founded in 1999, LiveTime Software is a privately
held firm leading the integration of Business
Activity Monitoring (BAM) technology into web-based
help desk and support software. Currently
headquartered in Newport Beach, California, LiveTime
Software has offices in Australia and the United
Kingdom and is expanding throughout North America
and Europe. For more information visit http://www.livetime.com
Media Relations contacts:
USA: Bill Gram Reefer, reefer@worldviewpr.com
Suite 920, 4100 Newport Place, Newport Beach, CA
92660, USA
Phone: +1-949-752 1660, Fax: +1-949-752 1649
Europe: Mike Fellows, mike.fellows@livetime.com
Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW,
United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
LiveTime and the LiveTime logo are registered
trademarks of LiveTime Software, Inc. Other company
and product names may be trademarks of the
respective companies with which they are associated.
BEA, Tuxedo, and WebLogic are registered trademarks
and BEA WebLogic Enterprise Platform, BEA WebLogic
Server, BEA WebLogic Integration, BEA WebLogic
Portal, BEA WebLogic JRockit, BEA WebLogic Platform,
BEA WebLogic Express, BEA WebLogic Workshop, BEA
WebLogic Java Adapter for Mainframe, BEA Liquid Data
for WebLogic, BEA eLink, and BEA WebLogic Enterprise
Security are trademarks of BEA Systems, Inc. All
other company and product names may be the subject
of intellectual property rights reserved by third
parties.
05.11.04 
