HOUSTON and SANTA CLARA, CA — BMC
Software, Inc. [NYSE: BMC] and Network Associates,
Inc. [NYSE: NET] today announced the completion of
BMC Software’s acquisition of the assets of Magic
Solutions from Network Associates. Magic Solutions’
assets, which include Magic Service Desk and Magic
HelpDeskIQ, are now part of BMC Software’s Remedy®
business unit. Magic Solutions brings more than
4,000 new customers to BMC Software as well as
approximately 200 employees located primarily in
Plano, Texas, and in satellite offices in Canada and
Europe.
With the completed acquisition, BMC Software now
offers the deepest and broadest IT service
management solutions available today. Magic
Solutions’ Web-based service management solutions,
which are targeted at small- to medium-sized
businesses, fully complement Remedy’s portfolio,
which caters to larger-sized enterprises. As a
result, businesses of all sizes can now benefit from
best-in-class service support solutions that can
then be leveraged as a step toward complete Business
Service Management (BSM). BMC Software’s BSM
strategy enables companies to better manage their IT
environments in the context of their most important
business services.
”ClubCorp relies on Magic Service Desk to keep our
employees up and running and able to respond to both
the members and guests who visit the nearly 200 golf
clubs and country clubs that we operate across the
country,” said Colleen Herrin, help desk operations
manager at ClubCorp. “Magic Service Desk has grown
with us and we are excited about the opportunities
that will be offered to us with the combination of
Magic and BMC Software.”
Magic Service Desk provides problem management,
change management, asset management, and knowledge
management for medium-sized companies. HelpDeskIQ is
a browser-based, easy-to-use service desk
application targeted at small businesses with less
than 800 employees and offering time saving features
specific to that market. The acquisition creates a
greater presence for BMC Software as Magic has more
than 4,000 customers in these markets. BMC Software
is committed to investing in the Magic product line
and expanding Magic’s presence in their target
customer segment.
“IT service management provides end-to-end solutions
that integrate asset and change management, service
level management, and service desk in a way that
makes sense for your business – whether you have 20
employees or 200,000. It acts as that single point
of contact between the business and IT to deliver
stronger service management, while also aligning
operations with the business,” said Jim Grant, vice
president and general manager of BMC Software’s
Remedy business unit. “Remedy and Magic Solutions
are leaders in their respective markets, and the
combination of our best-in-class technologies with
BMC Software’s vision of Business Service Management
will resonate well with today’s IT organizations.”
“Network Associates decided to sell the Magic
Solutions assets to BMC Software because we believe
it is the best thing for our shareholders, our Magic
customers, and the Magic employees,” said Gene
Hodges, president of Network Associates. “This
transaction will expand the offerings for Magic
Solutions’ customers, allow for continual high level
of customer support, and reinforce Network
Associates’ focus on network and system security
solutions.”
About Network Associates
With headquarters in Santa Clara, California,
Network Associates, Inc. (NYSE: NET) creates
best-of-breed computer security solutions that
prevent intrusions on networks and protect computer
systems from the next generation of blended attacks
and threats. Offering two families of products,
McAfee® System Protection Solutions, securing
desktops and servers, and McAfee Network Protection
Solutions, ensuring the protection and performance
of the corporate network, Network Associates offers
computer security to large enterprises, governments,
small and medium sized businesses, and consumers.
For more information, Network Associates can be
reached at (972) 963-8000 or on the Internet at
www.networkassociates.com.
About BMC Software
BMC Software, Inc. [NYSE:BMC], is a leading provider
of enterprise management solutions that empower
companies to manage IT from a business perspective.
Delivering Business Service Management, BMC Software
solutions span enterprise systems, applications,
databases and service management. Founded in 1980,
BMC Software has offices worldwide and fiscal 2003
revenues of more than $1.3 billion. For more
information about BMC Software, visit www.bmc.com.
About Remedy, a BMC Software company
Remedy, a BMC Software company, delivers Service
Management software solutions that enable
organizations to automate and manage internal and
external service and support processes. With more
than 10,000 customers worldwide, ranging from small
and medium businesses to geographically distributed
enterprises, Remedy delivers software solutions that
help customers to align service and support with
business objectives, improve service levels, manage
assets, and lower costs. All Remedy out-of-the-box,
best-practice applications, including Remedy
Enterprise Solutions, Magic Solutions for Small and
Medium Business, and Remedy Customer Service and
Support, are built on highly flexible platforms,
empowering customers to easily adapt their Service
Management solution to unique and changing
requirements.
05.11.04 
