SUNNYVALE, Calif.
/PRNewswire-FirstCall/ -- Remedy(R), a BMC Software
company (NYSE: BMC), today announced that
subscribers to Windows Server System Magazine
selected Remedy products for all 2004 Reader's
Choice Awards in the help desk category. Remedy Help
Desk, which received the first
place award, provides best practices, including
ITIL(R) compatibility, and the experience of
thousands of customers, while providing the
foundation for a truly integrated service desk
solution that delivers asset tracking, change
tasking, and Service Level Agreement (SLA) tools.
HelpDeskIQ, the runner-up, offers small businesses
an expansive feature set that includes quick
ticketing, self-service knowledge management
functionality, and patented browser-based
capabilities.
The Windows Server System Magazine Reader's Choice
Awards were conducted through an email survey sent
out in May to subscribers of Windows Server System
Magazine. The awards are significant because they
offer Windows Server System Magazine subscribers an
opportunity to voice their opinions about the
products they find most useful in their work. "Every
year we poll our subscribers to track their
experiences with and attitudes toward IT
technology," said Lynne Matthes, publisher of
Windows Server System Magazine. "It's of great
interest to editors and the vendor community to find
out what products subscribers believe are the very
best."
"I'm delighted that Remedy won this award because the
Remedy Help Desk has provided such value to my
organization," said Linda Hill, Manager, Technical
Assistance Center, Sharp Healthcare. "We selected
Remedy Help Desk because it
was flexible, adaptable and had extensive
out-of-the-box functionality. It has helped increase
first-call resolution rates by 30 percent, saving
the IT organization 1,000 hours a month while
improving customer satisfaction."
Remedy is a leader in IT service management solutions
for businesses of all sizes. "This recognition by
our help desk customers supports our commitment to
offering best-practice, out-of-the-box solutions to
meet our customers' unique and changing
requirements," said Harold Goldberg, vice president
of worldwide marketing and business strategy for
Remedy.
About IT Service Management Solutions from Remedy
IT Service Management Solutions from Remedy enable
organizations-from small help desks to
geographically distributed enterprises-to automate
support tasks, boost productivity, meet rapidly
changing business needs, and monitor and manage the
business processes involved in the delivery of IT
services.
Acknowledged as the market leader, Remedy delivers
solutions that provide an optimum combination of
functionality and flexibility, enabling
organizations to leverage best practices and support
unique and changing requirements. Remedy IT Service
Management for the Enterprise delivers
comprehensive, ITIL-compatible best practices to
help enterprise organizations align IT with overall
business goals through proactive management of
requests, assets, changes, and service level
agreements. Magic IT Service Support for the
Mid-sized Business provides best-practice service
desk applications that are easy to maintain,
configure, and implement, in addition to delivering
the lowest cost of support in the industry.
HelpDeskIQ for the Small Business
provides easy-to-use, and quick-to-install help desk
and asset tracking software.
About Windows Server System Magazine,
http://www.winservermag.com
Windows Server System Magazine provides IT
professionals with hands-on tips and techniques for
migrating, deploying, integrating, managing, and
administering Windows Server 2003 and the entire set
of servers that make up the Windows Server System.
Published by Fawcette Technical Publications, Inc.
View the award press release at:
http://www.ftponline.com/mediakit/about/news.
About Remedy, a BMC Software company
Remedy, a BMC Software company, delivers Service
Management software solutions that enable
organizations to align internal and external service
and support processes to business goals. More than
10,000 customers worldwide, from small and mid-sized
businesses to global enterprises, have chosen
Remedy's IT Service Management and Customer Service
and Support software to automate their support
processes, improve service levels, manage assets,
and lower costs. Remedy's highly flexible,
best-practice applications enable enterprise-wide
Business Service Management and allow customers to
easily adapt to unique and changing requirements.
Remedy customers include 80 percent of Fortune 100
companies and 50 percent of Global Fortune 500
companies. Remedy customers worldwide have employed
solutions developed throughout the company's 14
years of product evolution and investment. Locate
additional company and product information at
http://www.remedy.com.
Remedy is a registered trademark of BMC Software, Inc.
All other trademarks are the property of their
respective owners.
05.11.04 
