Mountain View, Calif. – Remedy®, a BMC Software company (NYSE:BMC), and Help Desk
Institute (HDI), the world's largest membership
association for service and support professionals,
today announced the appointment of Harold Goldberg,
vice president of worldwide sales and marketing for
Remedy, to the HDI Strategic Advisory Board for a
one-year term. The HDI Strategic Advisory Board
comprises the most prestigious grouping of the
service and support industry's leading experts,
Fortune 100 executives, media and analysts, vendor
CEOs, and international representatives.
The mission of the board is to formulate informed
recommendations on industry trends and directions,
and to assist HDI in documenting and communicating
these trends to its membership and the industry at
large. With input from this board, HDI members and
the industry at-large are better prepared to meet
tomorrow's challenges, to influence and provide
direction to service and support organizations, and
to ensure the quality and efficient delivery of
service and support.
“I'm honored to be a part of this prestigious board
of industry visionaries, and welcome the opportunity
to offer recommendations and help to set trends in
service and support,” stated Goldberg. “Customer
support and satisfaction remains a cornerstone for
businesses in gaining and maintaining customers, so
collaborative initiatives from HDI will serve to
elevate the industry as a whole.”
Harold Goldberg heads worldwide sales and marketing
for Remedy, a leading organization dedicated to
outstanding Service Management. Formerly, Goldberg
served as vice president and general manager of
customer relationship management for Remedy.
Goldberg has an 18-year background in the software
industry with strong experience in applications and
solution development for enterprise customers. Prior
to Remedy, Goldberg was responsible for the
Healthcare Industry Marketing group in North America
at Siemens Information and Communications Networks.
Prior to Siemens, he held various executive
positions in the sales and marketing organizations
of two technology companies in the healthcare and
telecommunication industries. Goldberg earned a
bachelor's degree in political science and a
master's degree in international affairs from New
York University.
“I am very pleased to announce Harold as the most
recent addition to this board,” stated Ron Muns,
founder and CEO of HDI. “His valuable experience in
the service management space will positively
complement the expertise on our board, and we look
forward to his contributions.”
The HDI Strategic Advisory Bgoard's 2003-2004
membership includes: Ron Muns, founder and CEO, HDI;
Phil Verghis, chair; Char LaBounty, CEO, LaBounty &
Associates Inc., and past-chair; Radha Basu, CEO,
SupportSoft, Kris Brittain, research director, The
Gartner Group; Patrick Bultema, CEO, FrontRange
Solutions; Joe Fleischer, chief technical editor,
Call Center Magazine; Richard Hanke, director,
Enterprise Service Desk, Lockheed Martin; Paula
Howell, director, customer support services, Ernst &
Young, LLP; Brenda Iniguez; Gary Lemke, CEO,
RealMarket; Greg Oxton, executive director, The
Consortium for Service Innovation; David Ratcliffe,
president and CEO, Pink Elephant Professional
Services; and Sandra Simpson, managing partner and
CEO, Logical Process Corporation.
About Help Desk Institute
Founded in 1989, HDI is the world’s largest
membership association for help desk and support
professionals. HDI’s mission is to lead and promote
the service and support industry by empowering its
members through access to timely and valuable
industry information, encouraging member
collaboration, and establishing open standard,
globally recognized certification and training
programs. HDI also sponsors the highest-rated
industry event, the HDI Annual Conference and Expo
and publishes SupportWorld magazine, HDI Industry
Insider, and The Muns Report e-newsletters. HDI is
member-focused and remains vendor-neutral in its
efforts to facilitate open, independent networking
and information sharing within the HDI association
network. HDI has more than 7,500 members worldwide
and more than 50 active U.S. chapters. More than 90%
of the Fortune 500 are members of HDI. For more
information, visit www.thinkhdi.com.
About Remedy
Remedy, a BMC Software company headquartered in
Mountain View, California, provides Service
Management software that enables organizations to
automate and manage internal and external service
and support processes. The Company’s out-of-the-box,
best practice applications help customers align
service and support with business objectives. These
applications – including Remedy Help Desk, Remedy
Asset Management, Remedy Change Management, Remedy
Service Level Agreements, and Remedy Customer
Support – improve service quality, control assets
and change, and reduce costs. All Remedy
applications are built on the company’s highly
flexible Action Request System development platform,
allowing customers to easily adapt Remedy solutions
to meet unique and changing requirements.
Remedy customers include 80 percent of Fortune 100
companies and 60 percent of Global Fortune 500
companies. More than 7,000 Remedy customers
worldwide employ solutions developed throughout the
company’s 13 years of product evolution and
investment. Locate additional company and product
information at www.remedy.com.
05.11.04 
