HOUSTON - Penton Media's Windows
& .NET Magazine today announced the results of its
second annual Readers' Choice Awards, which included
four first-place honors for BMC Software, Inc.
[NYSE: BMC], a leader in enterprise management, and
two first-place honors for Remedy, a BMC Software
company. These awards recognize what Windows & .NET
Magazine readers deem to be the most outstanding
products in the industry.
Readers were asked to vote on their product
preferences in 16 broad technology categories. More
than 7,700 readers chose the best among more than
950 products and services. Among those receiving top
honors were numerous BMC Software and Remedy
solutions -- solutions that empower IT to deliver
strategic business value. These solutions include:
• Best Business Applications, Best Customer
Relationship Management Software: Remedy Customer
Support
• Best Business Applications, Best Help Desk
Software: Remedy Help Desk
• Best Development Tools, Best Database Development
Software: BMC Software SQL-Explorer and
SQL-Programmer®
• Best Systems Management Products, Best Capacity
Planning/Trend Analysis Software: BMC Software
PATROL® Perform & Predict
• Best Utilities, Best Automation/Scheduling Tool:
BMC Software CONTROL-M
• Best Web-Based Services, Best Site Analysis
Services: BMC Software SiteAngel
"These awards are particularly special because the
readers themselves recognized our solutions above
others in the industry," said Darroll Buytenhuys,
senior vice president, Worldwide Sales, Services and
Marketing, BMC Software. "Our Windows management
products provide extensive service level management
capabilities. As we continue to provide solutions
that enable IT organizations to manage all IT
elements and services from a business perspective,
it is extremely rewarding to know these solutions
are well received by the people that matter the
most, the end user."
The Windows & .NET Magazine Readers' Choice Awards
were developed as a way for IT buyers to evaluate
and recommend the best technology products in the
industry. Readers vote for what they feel are the
most outstanding products in the industry; and those
products have been rewarded for their excellence in
the Windows enterprise market.
The Business Service Management Approach
In today's environment, IT and business are
inseparable. Through Business Service Management (BSM),
BMC Software helps customers manage IT from a
business perspective. BSM is built on three
essential components: Service Impact Management
(includes numerous solutions such as SiteAngel and
PATROL Perform & Predict), IT Service and
Applications Management and IT Operations, and
Infrastructure Management (includes Remedy Help
Desk, Remedy Customer Support, SQL-Explorer and
SQL-Programmer, and CONTROL-M). Using BMC Software
solutions, customers are able to monitor and manage
business services, along with the technology
infrastructure supporting them, simultaneously.
About BMC Software
BMC Software, Inc. [NYSE:BMC], is a leading provider
of enterprise management solutions that empower
companies to manage their IT infrastructure from a
business perspective. Delivering Business Service
Management, BMC Software solutions span enterprise
systems, applications, databases and service
management. Founded in 1980, BMC Software has
offices worldwide and fiscal 2003 revenues of more
than $1.3 billion. For more information about BMC
Software, visit www.bmc.com.
About Remedy
Remedy, a BMC Software company headquartered in
Mountain View, California, provides Service
Management software that enables organizations to
automate and manage internal and external service
and support processes. The Company's out-of-the-box,
best practice applications help customers align
service and support with business objectives. These
applications - including Remedy Help Desk, Remedy
Asset Management, Remedy Change Management, Remedy
Service Level Agreements, and Remedy Customer
Support - improve service quality, control assets
and change, and reduce costs. All Remedy
applications are built on the company's highly
flexible Action Request System® development
platform, allowing customers to easily adapt Remedy
solutions to meet unique and changing requirements.
Remedy customers include 80 percent of Fortune 100
companies and 60 percent of Global Fortune 500
companies. More than 7,000 Remedy customers
worldwide employ solutions developed throughout the
company's 13 years of product evolution and
investment. Locate additional company and product
information at www.remedy.com.
05.11.04 
